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Tuesday, 22 February 2011

Kelowna System Backup - Strategies for Data Loss

Posted on 10:22 by Unknown
Have you ever lost pictures, documents, downloaded music, or data? If so, you know all too well the frustration of data loss. To avoid this frustrating experience, one needs to consider a data backup strategy.

In June of 2006, the New York Times reported on a Microsoft research report stating that 9 out of 10 PC owners do not regularly back up their files. Statistically, it is not a matter of IF, but WHEN, your computer hard drive will fail. Therefore, unless losing your pictures, data, documents or music is of no consequence to you, computer backup is critical.

Imagine the overwhelming amount of time, effort and money it takes to recover a system from which files were destroyed by mechanical failure, a virus attack, or user error. Consider lost revenue simply because of downtime. When you commit to a backup, you avoid these unwelcome and frustrating expenses.

TYPES OF COMPUTER BACKUP

The traditional types of backup are as follows:

Full Backup‐ This form of backup will back up ALL the files on your hard drive and will mark each file as backed up.

Differential backup‐This form of backup will back up all the selected files that have changed since the most recent full or normal backup. If you DO frequently restore files to your system, a differential backup is the recommended option.

Incremental backup‐This form of backup will only backup files that have changed since your most recent backup. This is a much smaller and quicker backup than a full backup. For instance if you backup on a daily basis, a Wednesday backup will contain only those files that have changed since Tuesday.  Incremental backup is recommended if you do NOT frequently restore files to your system.

WHAT SHOULD I BACKUP?

Make your life simple! You most likely do not need to spend hours to back up your entire hard disk.

Most of what is on your hard drive may not need to be backed up anyway. Applications such as Windows, word processors, games and internet software can be reloaded from the original disks; so, there is no need to back them up! To truly make your life simple, why not store all your data in a common folder? I have one data folder with subdirectories for all of my documents, my wife's documents, my graphics files, emails and so on.

TYPES OF BACKUP

Backup to an external Hard Drive

One option is a backup to an external hard drive. External, portable USB 2.0 hard drives of 80 to 500 gigabytes or more are available. Some drives also come with Firewire connections for both PC and Macintosh to speed up data transfer. Portable drives can be quickly removed in an event of an emergency and can easily contain your entire business or home computing life.

For increased back up insurance, many users opt to keep a portable, external drive near the computer or server, and a second portable, external drive offsite. These portables drives can be rotated to keep them current. Market pricing for hard drives has drastically reduced to the point where owning two or even three external hard drives is affordable for most businesses and home computer owners.

At Northern Computer, we have a simple solution called “Click Free” that can do your backup to an external drive with the click of a mouse. Call or email us for more information.

Backup to DVD

Another option is to back up your hard drive to a DVD‐R/RW. Double layered DVD's can hold up to 8.5 gigabytes while single layer DVD can contain up to 4.7 gigabytes. For many small and home businesses, DVD‐RW's are all that is required, particularly when factoring in computer backup software compression.

To reiterate the benefit of the DVD option, one DVD‐R/RW may be able to back up everything on your hard drive for less than the cost of an external hard drive. DVD‐RW's can be marked for each day week (Monday, Tuesday and so forth) and rotated.

Offsite Backup Service

Is sending your data off to a company's hard drive backup service somewhere on the Internet a good option? Online backup solves the problem of offsite storage. Your data is safely stored elsewhere in the event that a fire, theft, flood, earthquake or other natural disaster should damage your office or home. Northern Computer offers an offsite service that starts as low as $25.00 a month.

BEST PRACTICES TO CONSIDER

A few things to consider when planning your backup include:

1. A copy of your important data/backups should be housed in at least in two separate geographical locations. The easiest way to minimize your risk is to create a full back up on an external USB hard disk and bring it to another place (e.g. your work/home, your parent’s house, a friend’s house…etc.).

2. Your data is only as safe as your latest backup. Perform backups frequently! It is recommended to use backup software to automate the backup process. The more convenient it is to create a backup, the more likely your backups will be up‐to‐date. Try to make the backup process as easy and painless as possible as the easier the process, the higher the probability that you will avoid the frustration of lost data.

3. Regularly check the integrity of your backup. When creating a backup for a longer time, be sure that the backups created can be restored. Don’t only create incremental backups. The more incremental steps you create, the higher the probability of compromising the integrity of the data. The recovery of an incremental backup needs every individual incremental step. If just one incremental file is damaged, the whole backup might be useless! A limited budget is no excuse for failing to back up your data; and when data loss occurs, you will wish you had at least used a USB drive as a minimum level of data safety.

I hope you find this article helpful when designing your individual backup strategy. Data safety always costs money. How much it costs, depends on your individual strategy and your tolerance for risk.

- Lauren G, Senior Account Manager

Northern Computer - Your Trusted Partner
#1 - 495 Banks Road Kelowna, BC V1X 6A2
Phone: 250.762.7753 Fax: 250.861.1861 Toll-Free: 1.877.257.2896
Email: sales@northerncomputer.ca or service@northerncomputer.ca
Web: http://www.northerncomputer.ca/
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Posted in Backup, computer | No comments

Kelowna System Cleanup - Computer Maintanence

Posted on 10:06 by Unknown
Do you ever notice that as time goes on, your fast new computer tends to slow down? You begin to notice that it is directly affecting your productivity which can be very frustrating. Many people feel as though the only solution is to either reformat or buy a new computer. However, there are other ways to get the speed and performance back to what it was without having to resort to drastic measures.


Below is a checklist you can use to help maintain optimal system performance. It also lists some best practice tips and preventative maintenance that can be done to help keep your system running healthy.

Computer Maintenance Checklist

At system setup

1. Install a surge suppressor/emergency shutdown power strip (UPS)
2. Register your software products
3. Schedule automatic updates
4. Read the maintenance section of your manual
5. Set up your email to auto-archive older messages
6. Install anti-virus and anti-malware software
7. Put your software drivers and applications install CDs in a safe place

Weekly

1. Back up your files to a remote location
2. Empty your recycle bin
3. Delete your Internet files
4. Clear your browsing history
5. Delete your cookies
6. Update your virus definitions
7. Run a full virus/malware scan
8. Reboot your PC (if you choose to leave it on regularly)

Monthly

1. Run a disk scan to check for hard drive issues
2. Run a defragmentation program
3. Run a disk cleanup to delete unneeded files
4. Try to ensure that the hard drive has 15% free space for successful defragmentation
5. If you can’t free up 15% of disk space, at least ensure that there’s a few GB left free otherwise there will be a major performance impact on the system
6. Check for updates (Windows and other applications if not scheduled)
7. Uninstall unnecessary or unused programs

Quarterly

1. Clean your keyboard
2. Clean your monitor
3. Clean your peripherals
4. Rebuild your desktop
5. Change all your passwords

Yearly

1. Renew your software update and anti-virus/anti-malware subscriptions
2. Review hardware specifications to ensure that it meets the demands of the Operating System and installed software (more RAM, bigger Hard Drive, etc.)

If you are a bit more tech savvy, you can use Windows Task Scheduler to automate some of these tasks. Click the following link to find out more about automating Windows tasks and PC maintenance:

http://www.microsoft.com/athome/setup/maintenance.aspx

Give us a call at our office or email us to request remote support.

- Kerry B, Network Support Technologist


Northern Computer - Your Trusted Partner
#1 - 495 Banks Road   Kelowna, BC   V1X 6A2
Phone: 250.762.7753 Fax: 250.861.1861 Toll-Free: 1.877.257.2896
Email: sales@northerncomputer.ca or service@northerncomputer.ca
Web: http://www.northerncomputer.ca/
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Posted in computer, Service and Repair | No comments

Tuesday, 1 February 2011

Kelowna Wireless Security – Lock Down Your Network

Posted on 10:16 by Unknown

Have you ever used your neighbour’s wireless internet? Many wireless users rush to get their internet working as quickly as possible. If you have an unsecured wireless network, this leaves your internet open for any wireless enabled devices within range. Leaving your wireless open to the world can result in numerous security problems and a slower connection as you are now sharing it with someone else. They could be using your internet to watch or download movies or accessing your shared files on your computer. Internet providers will soon be billing their customers when they exceed their download and upload limits. Downloading could be anything from using Netflix, browsing the internet, downloading music or receiving emails. This could result in a higher bill than you have been accustomed to paying each month. Click here to read more from CBC on internet download limits: http://www.cbc.ca/consumer/story/2011/01/31/technology-internet-usage-based-billing.html

Configuring today’s basic wireless networking products can be time-consuming and not as straight forward as you would like. With any business you want to make sure you are using the latest and most secure encryption. If you are setting up a home network you might not be as concerned about this, but should still have security set up.

Enabling your routers wireless encryption is one way to make it difficult for others to access your network. The exact steps may vary a bit, but will be found under security or admin for your specific router. To set this up you will have to go to the Login screen for your router. You must be plugged in or connected wirelessly to gain access. You will find the login information with your routers documentation. You will be prompted to enter a password. If you have not set up this password, it is easy to find by doing a basic Google search of the router model or seeing your instruction manual. Because it is easy to find, you should change it, otherwise it can be easy for anyone to access your router and change any settings. Once logged on, you will want to set up the encryption. You will have to choose your encryption settings from the following.

SSID Service Set Identifier- Is the name of a wireless local area network (WLAN). All wireless devices on a WLAN must employ the same SSID in order to communicate with each other. The default name is usually the name of your router and this should be changed while you are logged in so that it doesn’t identify the manufacturer of the device.

WEP Wireless Equivalency Privacy – A deprecated security algorithm for wireless networks. Intended to provide confidentiality comparable to that of a traditional wired network, but is susceptible to eavesdropping.

WPA and WPA2 Wi-Fi Protected Access – Is an advanced protocol designed to replace WEP because of WEPs security concerns. WPA2 is an improvement over WPA.

How does a person know which of these they can use? You can only use what your device supports. It will be listed on the device. WPA2 should be your first choice because it is currently the most secure method. Some older wireless routers do not support WPA2 and may only support WPA or WEP. If this is the case, a strong password (21 or more characters) with a WPA network can do very well against an attack. If your devices only support WEP, look for an update online or think about getting a device with WPA2 capabilities. WEP can be cracked within a couple minutes by any savvy person who knows how to use Google.

So now that you’ve made your selection, you will be prompted for a password. This is the password that will allow others to access your network, while blocking out any unwanted visitors. Try not to use your phone or fax number as the password because these are a some of the most common passwords.
If you don’t want to worry about your wireless network security, Northern Computer would gladly help secure your personal or business network.

- Benjamin M, Network Support Technician

Northern Computer - Your Trusted Partner #1 - 495 Banks Road Kelowna, BC V1X 6A2
Phone: 250.762.7753 Fax: 250.861.1861 Toll-Free: 1.877.257.2896
Email: sales@northerncomputer.ca or service@northerncomputer.ca
Web: http://www.northerncomputer.ca/
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Posted in computer, Networking, security | No comments

Remote Access & Remote Support in Kelowna

Posted on 10:01 by Unknown
Do you really need to go into work anymore? These days, with the right equipment, you can securely connect to your PC at work. You are provided with a desktop view of your PC. Only the screenshot images are transferred over the internet between your home and work. Speed is not a problem; you will virtually be in the office! In this article we will explain how this is possible and how we can securely accomplish this. We will also talk about the methods that we use to remotely access your networks and standalone PCs.


You can remotely access any resources in your office via a VPN (Virtual Private Network). There are two common types, remote-access and site-to-site access. This technology is secured with an encrypted tunnel over the internet. Which means you can use your existing broadband internet connection and not pay for pricey dedicated services. Northern Computer uses Cisco equipment most commonly to implement this secure, reliable tunnel.

A remote-access VPN is commonly used for home or mobile users. It uses the VPN software to connect into the office and access common resources such as files, databases, PCs and terminal servers. These resources can be accessed by logging in from any PC.

A site-to-site VPN is used if your business has multiple locations. It uses the VPN enabled router on each end of your business to create the virtual tunnel. This enables you to connect remote offices to the main site for server access.

Northern Computer also uses several different remote access tools to provide remote support to help our clients. Sometimes we can use this same VPN technology to remotely connect into your network over a secure, encrypted channel. Whether your issue is server or workstation related, we can use this VPN software to remotely connect into your network over a secure encrypted channel. This allows us to quickly fix various computer problems. If you don’t have a VPN, no problem! We have a software based product that allows us to dial into your machine. It is as easy as punching in a key code and giving us permission. At any time, you have full control to disconnect us from your computer, making this a secure method for you and your files.

Give us a call at our office or email us at service@northerncomputer.ca to request remote support. This is the most efficient way for us.

- Jeremy A, Network Support Technician

Northern Computer - Your Trusted Partner #1 - 495 Banks Road Kelowna, BC V1X 6A2
Phone: 250.762.7753 Fax: 250.861.1861 Toll-Free: 1.877.257.2896
Email: sales@northerncomputer.ca or service@northerncomputer.ca
Web: http://www.northerncomputer.ca/
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Posted in computer, Service and Repair | No comments
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