hat’s covered under warranty: Warranty covers hardware defects. It does not cover software issues, viruses or breakage. Let’s say your computer won't boot because your hard drive has failed. Warranty will cover the physical replacement of the hard drive and the labour to replace it, but it does not cover reloading the operating system (Windows), transferring data, installing an antivirus program or any other software you have installed.Some manufactures have local depots that do warranty repair for you, but others don’t. So it’s important to find out who can do warranty work for your brand of computer and where they are located. Here at Northern Computer we are warranty authorized for the following computer brands: Integra, Lenovo, Toshiba, business line HP computers as well as other server and printer brands. If you have a laptop that you travel with it’s important to make sure your warranty is international. But on top of that find out how many international depots there are. For instance if you buy a Toshiba laptop, you will have an international warranty, but in Canada there is only one international Toshiba depot and they are located in Ontario. You would have to ship your laptop to them. An onsite warranty option means that a technician will come to your site of business or home location (within a 100km radius of a Lenovo service center) and repair the problem there.
When you are buying a new computer it will come with either a one or three year base warranty. From there you can choose to extend to four or five years. You can also decide to add a warranty upgrade that covers breakage. Different manufactures call it different things such as Systemguard or Protection Plus. This covers breakage, spillage and basically anything that goes wrong with your hardware, even if it’s caused by you! At Northern Computer we are the warranty depot for Lenovo’s Protection Plus coverage.
If you live in a remote area, and there are no repair depots near you that can do warranty work, there is yet another option for you that some manufacturers offer. Lenovo calls it Easyserve. This allows you to call the manufacture yourself and explain your problem to them. From there Lenovo will arrange for a courier to pick up the computer and deliver it to a Lenovo repair depot. Following its repair, Lenovo will arrange delivery of the computer back to the same location. Shipping is included with the Easyserve warranty!
Since there are so many options to consider, be sure to have one of our Northern Computer Sales reps help you customize the best warranty that fits your needs and budget.
- Francine F, Warranty Coordianator
Northern Computer - Your Trusted Partner
#1 - 495 Banks Road Kelowna, BC V1X 6A2
Phone: 250.762.7753 Fax: 250.861.1861 Toll-Free: 1.877.257.2896
Email: sales@northerncomputer.ca or service@northerncomputer.ca
Web: http://www.northerncomputer.ca
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