Pros of a Service Level Agreement

An SLA is a negotiated agreement between two parties designed to create a common understanding about services, priorities and responsibilities. Here are some ways to use an SLA to benefit your business.

Use the SLA as a communications tool. The value of an agreement may not be just in the final product. The very process of establishing an SLA helps to open up communications and identify areas that need improvement and clarification.

Use the SLA as a conflict-prevention tool. A good agreement helps to avoid or alleviate disputes by providing a shared understanding of needs and priorities. And if conflicts do occur, they tend to be resolved more quickly.

Use the SLA as a basis for gauging service effectiveness. An SLA ensures that both parties use the same criteria to evaluate service quality. Use it as an active agreement that has reviews on a predetermined basis to assess service adequacy and negotiate adjustments as necessary.

Northern Computer uses service level agreements (SLA’s) as much as possible with our clients and find they are an excellent tool for helping two parties improve communications, manage expectations, clarify responsibilities and build the foundation for a win-win relationship.

Even though establishing an SLA is for the most part neither a quick nor a simple process, both parties do benefit greatly from the outcome. Talk to us about how we can work with you to create a common understanding of your network services, priorities and responsibilities and how that can benefit your business.

- John G, Operations Manager

Northern Computer - Your Trusted Partner
#1 - 495 Banks Road Kelowna, BC V1X 6A2
Phone: 250.762.7753 Fax: 250.861.1861 Toll-Free: 1.877.257.2896
Email: sales@northerncomputer.ca or service@northerncomputer.ca
Web: http://www.northerncomputer.ca